Table ronde du 12 janvier de la soirée Women in Tech
Since a few years, the insurance industry has to face three main challenges :
To face all these challenges, new technologies and digital transformation could have been identified earlier as key success factors, but it has not been immediately « crystal clear » for insurers. In fact, at the other end, the insurance industry is a work-force industry (technical functions, distribution, claims and contracts management) that has been threatened by impacts of automatization, digitalization, IA, …
At the end, we could say that, historically, insurance companies have opposed innovation & human.
Things are definitively different today and due to the pressure of customers and news competitors, insurance companies deploy customer-oriented strategies and tend to be more and more technology saavy.
Main actors have an absolute faith that :
To conclude, we could say that innovation will contribute to make the insurance more human.
Associée PMP en charge de l’assurance, de la banque et de la santé