It has been over 10 years now that Maryne has been providing consulting for customer experience and marketing transformation projects. She previously held a 2-year position in operations, handling issues within service development and the deployment of loyalty and customer programmes. Maryne applies the expertise she has garnered in the retail and transport sectors to assist her current clients who are highly diverse: from ICADE, La Poste, la SACEM, la Métropole d’Aix-Marseille to ENEDIS. She actively guides them in their digital and customer experience transformation projects: in the design and streamlining of customer itineraries, in providing a framework for their omni-channel relational strategy, in defining CRM needs, in devising relational, loyalty and innovation programmes, to ensure excellence in both the employee and customer experience.
A graduate of NEOMA (Reims Management School), certified in Design Thinking, Maryne also has a passion for playing the piano.